Protein Dashboard Support

Need help, found a problem, or have a question? Write to support@proteindashboard.com. We read every message and usually reply within a few business days.

When you write, it helps to tell us what you were doing, what happened, and which iPhone and iOS version you have.

Common questions

Do I need to sign in? No. Tap “Continue without an account” and the app creates an anonymous account for you, with no name or email. Your log is stored on your iPhone. Signing in with Apple is optional.

What does signing in with Apple do? It gives you the same account if you reinstall the app or change iPhones. It does not back up your log. We do not ask Apple for your name or email.

How do I move my log to a new iPhone? Your log is part of your iPhone’s own backup. Set up the new iPhone from your iPhone backup, and your log comes with it. If you delete the app and install it again, the log does not come back.

How do the AI estimates work, and can I turn them off? You can describe a food or take a photo, and the app estimates its protein. The first time, the app asks your permission. You can switch AI estimates off at any time in Settings; logging by hand always works.

Why did an estimate stop working? There is a limit on how many estimates each person can ask for per day, so the feature stays available to everyone. If you have reached it, try again later; the limit resets once a day. If you see “No connection”, check your internet and try again.

How do I delete my data? In the app, tap the account icon at the top, then Delete All Data. After you confirm, your log and settings are deleted from your iPhone and your account is deleted from our server. If you signed in with Apple, Apple asks you to confirm once. It needs an internet connection and cannot be undone. A copy of your log in your own iPhone backup, or in a backup on a computer, is not deleted by this. To remove it from iCloud, open Settings and tap your name at the top. Tap iCloud, then scroll down to the card titled iCloud Backup and tap it. Choose your iPhone (more than one device may be listed). In the backup details, scroll to Protein Dashboard and turn it off. If you delete the app without doing this, a random account ID with a few usage counts stays on our server. For an account made without Apple, it is connected to nothing that identifies you.

Is my data private? The app does not show advertising and contains no advertising or analytics software. Text and photos you submit for an AI estimate are sent to our server and on to the AI service to produce the estimate. The details are in our Privacy Policy.

Contact

support@proteindashboard.com